Details
AFTER HOURS / ON CALL
  • After hours phone triage advice is available 7 days/week when the clinic is closed. I share call responsibilities with 3 other like-minded physicians.
  • Call 206-783-1156 and follow prompts. We typically respond within 30 minutes.
  • If you don’t hear from us then please try again.​
INSURANCE
  •  I am an in-network provider for:
  •           - Regence​          - Premera      - Lifewise
  •           - First Choice Network          - Aetna
  •  I am exclusively a fee-for-service practice and I'm not capitated in anyway. Be sure to check with your plan prior to an appointment to see if I am on listed as a primary care provider and if they reimburse for my services. 
  • I welcome self-pay patients and offer them a superbill with appropriate codes for those seeking reimbursement for out-of-network providers.
  • I am not a Medicare, Medicaid or Applecare provider, nor am I contracted with Labor & Industries. I do not do disability work ups. PIP coverage is possible for established patients only.​​ 
 Picture
MEMBERSHIP

Maintaining my standard of care. My practice now includes a membership type of model offered to all patients for whom I bill insurance. This is a voluntary supplemental fee intended to keep my practice vibrant and allow me to provide the kind of holistic personalized medical care I've been delivering since 2002. This is specifically for services that are not reimbursable by your insurance : 
  • My extra time and attention with longer, more thorough office visits and full one hour annual physical exams
  • Readily available acute and urgent care visits with me, often same day or within a day or two at most
  • Access to us through email and the electronic health records patient portal. 
  • A longstanding and ever evolving network of holistic and other nontraditional providers to whom I refer to and collaborate with.  
How it works. Patients agree to voluntarily support the unique quality of care they receive from our clinic by paying the supplemental annual fee of $360. There is reduced fee for family members between the ages of 16 and 25. Paying annually cuts down on paperwork and tracking of payments. 

If you're insured:
  • Please review and fill out the Membership Contribution Agreement and return it with your payment to my office
  • This is a voluntary, supplemental non-reimbursable, out-of-pocket expense
  • Your membership will renew the first of the month one year from your first contribution
  • I will continue to submit claims to insurance as usual for all contracted services. 
  • If joining the membership causes financial hardship, I am happy to discuss options on an individual basis
If you are self-pay or non-insured:
       You will continue to pay at time of service and I can give you a super bill to submit with diagnosis             codes for potential out of network reimbursement.  The supplemental fee support services provided           outside of regular office visits.
  • You are welcome to make a contribution in support of my practice if you feel so moved
Picture
​
​APPOINTMENTS & CANCELLATIONS
  • Appointments are scheduled by calling the front desk: ​206-906-9786
  • There is currently no online scheduling option.
  • I respect your time and almost always begin appointments on time. If you are more than 15 minutes late for your appointment you will need to reschedule.
  • ​If you need to cancel or reschedule your appointment please give 24 hours notice.
  • Cancellations of less than 24 hours or "No Shows" will be billed at $100.00 for 30 minute visits and $200.00 for physicals or longer appointments. These fees are not covered by your insurance and must be paid before another visit is scheduled.
  • Office appointment lengths:
    • New patient and annual physical exams: 60 minutes
    • Follow-up appointments: 20-40 minutes (depending on complexity)
  • Phone consultations are possible at my discretion. Fee is $70.00/15 minutes.​
  • Telehealth appointments can be billed to insurance. Self-pay fee $140.00/30 min​
​BILLING
  • I am exclusively a fee-for-service practice; please grant me the courtesy of paying your bills when you receive them. Repeatedly mailing invoices unnecessarily adds to my overhead.
  • Click the Pay Now button to use a credit card to pay your bill.
  • Please direct all billing questions to Serena Kennedy at 206-992-7485.​